125
carriers asked at the same moment
100 emails and 25 calls on one sample load
Hire your next teamthis afternoon.
Agent Space11 tasks today · 2 need you
Needs you2
Brightwater FoodsWAL-2479Wants a Friday pickup
Working6
Done3
Crescent HomeSQ-2475Tracking link sent
Northgate ToolsSQ-2477Quote accepted · booked
Fairview PaperWAL-2468POD filed · invoice sent
What changes with Trace Agents
Worked out from the sample work on this page and from how the agent runs. Your results depend on your freight and your settings.
6
experts behind one agent
From quoting to finance, briefed once
100%
of bookings wait for a person's yes
In every mode, God mode included
Experts
01 / 04One agent.An expert for every job.
Give it any task. It breaks the work down and hands each part to the expert for it.
Pick an expert to see what it handles and where it stops.Sample agent
- Post loads to the load boardsDAT, Truckstop, and 2 more
- Email carriers who know the laneCarriers with history on the lane first
- Call carriers for offersFrom the agent's own number
- Negotiate inside your limitsOpens at 85% of sell, never above 88%
- Book the carrierAlways asks you firstNeeds you
- Send the rate confirmationAfter you approve the bookingNeeds you
Quoting
Reads the request, prices the lane, and drafts the quote.
Carrier sales
Posts the load, works the carriers, and ranks every offer.
Track and trace
Checks every load, chases every update, and flags what is late.
Finance
Matches every invoice to the booking and chases what is owed.
How it works
02 / 04Brief it like a new hire.
Say what you need in plain English, then watch it work, step by step.
One task, from the brief to the record.Sample task
Pinecrest Home PRJ-024West Coast rollout · 38 orders · 5 stores
SupervisedWaiting on the plantPlan Pinecrest's rollout from this file. Use our approved carriers.pinecrest-westcoast.csv38 rows · 12 KB
38 orders going to 5 stores. I'll match them to Pinecrest's order numbers, group them into shipments, and price each one.
To-dos4/4
Match orders to the file38 of 38 matched
Group into shipments5 shipments: 2 FTL, 3 LTL
Price with approved carriers11 rates from 4 carriers
Check what's missingVancouver has no pickup window
Rollout plan · 5 shipments38 orders · pickups next weekDraft
| Store | Orders | Carrier | Rate |
|---|---|---|---|
| Seattle, WA | 12 · FTL | Ridgeway Transport | $3,420 |
| Portland, OR | 9 · LTL |  XPO | $1,180 |
| Sacramento, CA | 8 · FTL | Tri-Line Express | $2,960 |
| Boise, ID | 5 · LTL |  Estes | $860 |
| Vancouver, BC | 4 · LTL | Pickup window missing | Hold |
You approvedAsk the plant for Vancouver's pickup window?
Question sent to the Concord plant
Plain English in
The brief is one message and a file. No forms and no setup screens.
Every step in view
The to-dos show each step and what it found.
On the record
Every action lands on the log, with the expert that took it.
Integrations
03 / 04It lives in the toolsyou already run.
Email, phone, load boards, your TMS, and your ERP. Nothing to replace.
Every connection the agent works in, and what it did there today.Sample workspace
Connections7 connected · nothing replaced
Emails today214Calls today38Loads posted12
ConnectionWhat the agent doesLast activityStatus
Outlookcarriers@northline.exampleReads and replies as the agentQuote sent to Larchmont Millwork2 min agoConnected
Phone and text+1 (514) 555-0187Places and takes calls, texts driversCall with Harbor Supply receiving2:05 PMConnected
Slack#carrier-deskAsks your team when unsureAsked about a new carrier11:02 AMConnected
Load boardsDAT, Truckstop, and 2 morePosts loads and reads every offerWAL-2482 posted32 viewsConnected
CarriersXPO, Estes, and 3 moreRates, pickups, and trackingRate for SQ-2481 from XPO2:12 PMConnected
Your TMSSystem of recordReads and writes the load recordWAL-2476 ETA updated1:58 PMConnected
AccountingQuickBooks and SageInvoices, bills, and paymentsINV-5582 synced1:51 PMConnected
Your inbox and phone
Microsoft 365, and a phone line of its own.
Every load board
DAT, Truckstop, Loadlink, and 123Loadboard.
Your TMS and ERP
It writes to the system of record you run today.
Autonomy
04 / 04You set how farit goes.
Choose the mode per customer and type of freight, from Shadow to God mode.
Pick a mode for each task and see where the result lands.Sample settings
ModesPer task, customer, and type of freight
TaskMode
What happens in this mode
Larchmont MillworkSQ-2481Quote drafted, approve to send
Lands in Needs youThe agent does the work, then waits for your approval before each step goes out.
Limits it works insideUnder $5,000Margin 14%+Existing customers
- Shadow
Reads every email and call, keeps the record, and drafts in silence. Nothing leaves.
- Supervised
Does the work and asks before each step goes out: every post, email, and call.
- Autopilot
Runs the carrier side on its own, from posting to negotiation. Customer messages wait for you.
- God mode
Runs end to end with carriers and customers, inside your rules.
In every mode, God mode included, commitments wait for a person.
Modes by customer
Each customer and type of freight gets its own.
Commitments wait for you
Bookings and rate confirmations always get a person's yes.
It asks when unsure
Hard calls come to you with the context attached.
Questions and answers
Trace Agents is one agent with a team of experts behind it, for quoting, carrier sales, track and trace, calls, claims, and finance. You give it a task in plain English, and it breaks the work down, hands each part to the expert for it, and works inside the TMS, email, and load boards you already run, only as far as you allow. Nothing waits in a queue, and there is no limit on tasks running in parallel. Follow-ups, check calls, and paperwork finish on their own, and your people keep the decisions and the relationships.
Yes, and nothing gets replaced. The agent works inside the TMS, ERP, email, and load boards you run today, reads the records you already keep, and writes what it did back to your system of record, so your team keeps working in the screens it knows.
Yes. The agent works in Microsoft 365 and Outlook with an inbox of its own, and reads requests in any format, including emails, PDFs, spreadsheets, and screenshots. It also has its own phone line, so it can call and text carriers and customers the way your team does. Customers and carriers can also message it in chat, and every conversation lands on the right task.
Yes. The agent has its own phone line for calls and texts. It calls the carriers who run the lane, makes check calls on loads that go quiet, and answers the calls that come in, and every call is summarized and filed on the load's record for your team to read.
No. The agent prepares every booking and rate confirmation, with the carrier picked and the reasons attached, and a person approves them, in every mode, God mode included. Everything leading up to that point, from posting to negotiating inside your limits, can run on its own if you allow it.
They are the four modes you set per customer and type of freight. Shadow works in the background and sends nothing, so you see what it would have done. Supervised does the work and waits for your approval at each step. Autopilot works carriers on its own while customer messages wait for you, and God mode runs end to end with carriers and customers, inside your rules, while bookings and rate confirmations still wait for a person.
You upload the SOPs and customer rules you train people with, and it works to them from the first task. It keeps learning on the job: a dock hour mentioned on a call is saved to that location with the call as its source, a carrier's on-time record shapes the next ranking, and when someone corrects a reply, the correction is remembered for the next one.
Bring a week of your loads. We run them through the agent with you, from the first email to the final draft, and it starts on the tasks you pick, beside the systems you run today. Connect your inbox and the first quotes go out the same week.
Bring a week of your loads.
We run them through the agent in front of you, from the first email to the final draft.
Book a demo